Thank you so much for attending our July 2024 Office Hours!
July Slides
July Recording
If you have questions after looking through the slides or recording please reach out to us via email at: cdhs_bha_provider_support@state.co.us.
See you next month!
Technology Office Hours will be held on the 2nd Wednesday of each month from 1-2pm MST.
The next office hours will be held on July 10, 2024. Register here!
Here is a recap of topics we discussed:
OwnPath
How will OwnPath overlap with the 211 directory from the Office of eHealth Innovation?
While the OwnPath Care Directory is focused on listing behavioral health providers, we recognize that some of these providers may also be listed on the 211 directory because they offer social services. Because some providers might be listed on both systems, we are working with the Office of eHealth Innovation to ensure that we do everything we can to minimize administrative burden on providers having to update their information in multiple places. Part of this includes leveraging existing data sources when available and appropriate.
How do providers update agency contact information in OwnPath?
You can continue to update your agency information via the LADDERS system and we will reflect that information on OwnPath. Please note that we are in the process of updating OwnPath due to changes from BHE licensing. We are developing a tool that will allow providers to add more information on their facilities and will continue to keep you up to date on the status of that and how it will affect you.
Can you search for youth residential services in OwnPath?
OwnPath has an age filter which allows you to filter by different age groups and another filter to search by mental health or substance use support. We are currently preparing an upcoming feature that will provide granular filter options for facilities and the services they provide, such as in-patient or residential services.
Client Care Search
How will Client Care Search overlap with the 211 directory from the Office of eHealth Innovation?
We work closely with the Office of eHealth Innovation to ensure that our products are complementary and can work together, though connections between these two products is not our current roadmap due to resource and funding availability.
Will OwnPath ever show bed availability pulled from Client Care Search?
Our research with providers indicated that this type of information would not be appropriate for OwnPath today as that tool is designed for people seeking care for themselves or for members of their community. Providers worried that surfacing information on bed availability on OwnPath could confuse people and cause them to show up at care settings that could not accept them.
Will Client Care Search ever show outpatient capacity? Are you looking for the option to do scheduling?
This is not currently part of our roadmap, but we have noted that this is of interest to providers. Feedback like this helps to shape our future roadmaps as more funding becomes available.
Learning Hub
Can supervisors see staff progress in OwnPath Learning Hub trainings?
The Learning Hub does not have a process where employers can track completion as learners do not have a way to identify the agency where they work.
We recommend that learners share the certificate of completion with their employer as they complete each course.
Miscellaneous
Will BHA require RAEs to report care coordination data?
There are no current plans for this, but we have raised this as feedback to our Quality & Standards team.