0

For Providers

General Provider Resources

This page contains resources for behavioral health providers. If you are looking for resources to help you or a loved one with a mental health or substance use issue, visit the Find Behavioral Health Help page.

Key Forms
Substance Use Treatment
Involuntary Commitment
Licensing & Contracting
Data and Evaluation
Universal Contracting Provisions

Universal Contracting Provisions (UCPs) are requirements that every behavioral health contract for a particular service must contain, regardless of who the contracting parties are, or how many contracts for services exist. UCPs are incredibly helpful in ensuring that minimum standards, resources, and obligations are uniform, consistent, and fair across service providers within the new state care continuum, and that every person in Colorado will be able to access behavioral health care that is meaningful and trusted.

The BHA is holding space for co-creation of universal contracting provisions before July 1, 2023. These provisions are important in order to properly contract for behavioral health services and set standards for the industry that work for all parties. 

UCP resources
Public meeting notes

Memo for emergency departments

The Behavioral Health Agency has issued a memo to provide clarity and guidance on how an emergency department informs BHA when an individual on a mental health hold is placed on a subsequent mental health hold. This memo also provides guidance for how emergency departments may reach out to BHA for support in finding appropriate placement options for an individual on an initial mental health hold.

View the memo

Technology & Data Provider Resources

BHA Technology Help Desk

For support on BHA technology systems, email cdhs_bha_provider_support@state.co.us. Please put the technology system in the subject line, for example "Central Registry Login." The help desk is monitored from 8 a.m. to 5 p.m., Monday through Friday.

Reminder: Please do not share client personal health information (PHI) or personal identifiable information (PII) in this email inbox. If you need to send PHI/PII, please use an encryption service. If your organization does not have an encryption service, please send us an email requesting a secure message. 
 

Office Hours

BHA's technology team has open office hours on the second Wednesday of every month at 1 p.m. for behavioral health providers, specifically data/admin team members. Office hours include the following:

  • News and improvements related to the BHA technology system
  • Answers to technology questions from the BHA tech team
  • Ideas and tips from others in the field
  • Opportunities to further engage with the BHA technology team 

Register for Office Hours here! 

Please email abigail.fisher@state.co.us with any access needs you have. We are committed to making this meeting series and related content easily accessible to our communities.

Did you know we always hold the last 30 minutes of Technology Office Hours for provider questions and discussion? Submit a topic or question to let us know what you'd like our team to be prepared to speak to during this Q&A!

2024 Office Hours
2023 Office Hours
#FFFFFF

BHA Technology Systems 

Central Registry 

What is the Central Registry?

An automated system to admit and discharge Opioid Treatment Program clients built within the CommCare system.

Why does BHA have a Central Registry? 

It is federally-mandated that States must maintain an OTP central registry. This automated system reduces client wait times, provider administrative burden and improves system accuracy. People used to have to email the Colorado’s State Opioid Treatment Authority (SOTA) every time they admitted someone new to an OTP!

Who are users of the Central Registry? 

  • Colorado OTP staff including admissions/intake, front desk, and data/technology teams to admit and discharge clients. 
  • BHA staff to monitor OTPs and resolve admissions conflicts.  

How can users get Central Registry tech support? 

  • For Central Registry support, email cdhs_bha_provider_support@state.co.us, monitored 8am-5pm, Monday-Friday.
  • Central Registry client admission, lock and edit requests are monitored from 8am-5pm Monday-Friday by BHA’s OTP program team. 

How is this data used?

  • Data is used by BHA employees to validate that OTP clients are only enrolled at one OTP at a time to avoid duplicate dosing. 
  • OTP users of the Central Registry can view only the clients enrolled in their OTP and conflicting admissions. 
  • Data in aggregate (non PHI/PII level data) is sometimes used to do analysis on Colorado OTP usage for program improvement. 

How do people get access to the Central Registry? 

How can I get training on the Central Registry?

Please email cdhs_bha_provider_support@state.co.us to schedule a Central Registry training. Review the training materials at any time below. 

Client Care Search

What is Client Care Search?

The “Client Care Search” tool is outlined in Colorado Revised Statute 27-60-104.5, which states that Colorado’s Behavioral Health Administration (BHA) must create “a behavioral health capacity tracking system of available treatment capacity and medication-assisted treatment programs [to] help families, law enforcement agencies, counties, court personnel, and emergency room personnel locate an appropriate treatment option for individuals experiencing behavioral health crises…[in order to]... decrease the time that individuals wait in emergency rooms, ensure that existing resources are maximized, and increase the likelihood that individuals in crisis receive services closer to their community.”

The “Client Care Search” tool will allow providers of behavioral health services (referred to as “users”) to gather accurate behavioral health inpatient/residential treatment availability information and better facilitate the client referrals and placement process. There are two key features users will be able to access through the “Client Care Search” tool:

  • Search Beds: Users will be able to search a directory of inpatient/residential providers with information that is tailored for making clinical referral decisions. 
  • Update Bed Availability: Inpatient / residential facilities will be able to update their bed availability in the “Client Care Search” tool so that providers looking to place clients can get a better sense of their current capacity.

In future iterations of the platform, BHA may expand the scope of the platform to include outpatient services as well as other social care services that support Social Determinants of Health. For more information, review FAQs

Community Research

From December 2022 through February 2023, the BHA researched the goals, user landscape, and organizational context of “bed capacity tracking” within the BHA's technology portfolio. We sought to recommend how a behavioral health capacity tracking system could best improve care coordination and access for the people of Colorado.

Although there were some initial findings on provider’s referral processes and what features / functionalities of a platform might improve administrative churn, the bed capacity research sprint did not dive deeply into this topic. So from July - October of 2023, BHA conducted additional research to deepen our knowledge base on how providers facilitate referrals today, how a State administered tech platform might improve efficiency, and how we as the BHA might hold the behavioral health community accountable to equitable practices through these improved processes. 

User Testing

We conduct regular user testing on this new system as we prepare for launch.  We will continue to perform user testing post-launch as well. You can read the results of the testing completed to date below. 

Colorado Client Assessment Record (CCAR) 

What is Colorado Client Assessment Record (CCAR)?

The Colorado Client Assessment Record (CCAR) is a clinical instrument designed to assess the behavioral health status of a client in treatment.  The tool can be used to identify current clinical issues facing the client and to measure progress during treatment. All behavioral health providers, as well as the Colorado Mental Health Institutes (Pueblo and Ft. Logan) are required to submit CCAR data to BHA as specified in the SAMHSA Federal Guidelines. 

CCAR Links:

If you have any issues with logging into CCAR, please email: cdhs_bha_provider_support@state.co.us and include "CCAR" in the subject line.
 

Treatment Management System (TMS)

What is Treatment Management System (TMS)?

The Treatment Management System is used by behavioral health providers and probation officers to collect, measure, monitor and report on alcohol and drug abuse treatment and prevention services.  The system includes the three subsystems below.

  • Drug/Alcohol Coordinated Data System (DACODS)
  • DUI/DWAI Referral System (DRS)
  • Alcohol/Drug Driving Safety Coordinated Data System (ADDSCODS)

TMS Links:

If you have any issues with logging into TMS, please email: cdhs_bha_provider_support@state.co.us and include "TMS" in the subject line.

Active Projects

Reducing Administrative Burden 

Project Overview 

  • Behavioral healthcare providers that care for uninsured, underinsured, and undocumented people have to hurdle extreme bureaucratic barriers. 
  • It’s imperative that BHA address the administrative burden and negative impact on provider-client relationships caused by the CCAR/DACODS reports. 
  • Through engagement with providers, we have determined a roadmap to update the data model and technology systems to improve CCAR/DACODS.  

Community Research

From March through July of 2023, the Behavioral Health Administration’s technology team conducted primary and secondary research on the administrative burden created through CCAR/DACODS reporting requirements and technology systems.