Behavioral Health Administration
Address: 710 S. Ash St., Denver, CO 80246
Phone: 303-866-7400
Email: cdhs_bha@state.co.us
*Please note that the above email and phone number are not crisis resources. If you are experiencing a mental health or substance crisis, call or text 988 to be connected to a trained care specialist. 988 is free, confidential, and available 24/7. Visit 988Colorado.com to learn more.
Complaints
The Behavioral Health Administration (BHA) is a people first behavioral health system that meets the needs of all people in Colorado. If you have a concern or complaint, we will do our best to assist you and resolve the matter. Should you need assistance with a concern or a complaint, the BHA’s dispute resolution team is happy to assist you. You can submit a complaint by filling out the form below or contacting us directly.
Submit a complaint to the BHA
Online:
- Fill out the BHA Individual Complaint Form (English)
- Fill out the BHA Individual Complaint Form (Spanish)
Phone: 303-866-7191
Email: CDHS_BHA_complaint@state.co.us
The BHA's grievance policy
The BHA will accept and investigate all grievances and critical incident reports that it receives in a timely and effective manner. Furthermore, C.R.S. 27-50-108 (HB22-1278) requires the BHA, in collaboration with other state agencies and ombudsman offices, to stand up a comprehensive behavioral health system grievance resolution process that meets the needs of all Coloradans, by July 1, 2024. In order to develop a plan, the Agencies will work together to identify the relevant rules and laws related to grievances in order to identify barriers and policy recommendations. This BHA policy does not supersede other State Agency Grievance policies, but exists concurrently and in coordination with such policies.
Read the full Grievance Standard Operating Procedure.
Grievance Project Stakeholder Feedback
The Behavioral Health Administration is working to revise its individual complaints/grievances submission process with a streamlined approach that promotes transparency, improves customer experience, and utilizes new and original methods to work with and on behalf of complainants. If you have feedback on current processes, please provide it via written comment through the anonymous BHA Grievance Stakeholder Feedback Form or by email at the address linked below.
You can also set up an individual or small-group virtual office hour conference with our BHA staff to discuss any feedback you may have for the grievance system. To do so, please email or call using the information below.
Online: Fill out the anonymous BHA Grievance Stakeholder Feedback Form
Email: cdhs_bha_feedback@state.co.us
Phone: 720-877-2172
Media inquiries
If you're a reporter with questions about the Behavioral Health Administration, contact: Allie Eliot, Chief Communications Officer.
Email: allie.eliot@state.co.us
Phone: 720-891-8921
Colorado Open Records Act (CORA) requests
The Behavioral Health Administration (BHA) is committed to being transparent and accurate when addressing the people of Colorado. The BHA complies in all respects with the Colorado Open Records Act (CORA) and meets all of its constitutional and statutory duties to the people of Colorado in an orderly and expeditious manner. You can submit a CORA request by email or mail:
Email: cdhs_cora@state.co.us
Mail: Colorado Department of Human Services
Attn: CORA manager
1575 Sherman St.
Denver, CO 80203
Click here to view the current CORA policy for CDHS.
Commissioner speaking requests
To invite the Behavioral Health Commissioner to speak at an event, please contact Allie Eliot, Chief Communications Officer, at allie.eliot@state.co.us.
Behavioral health ombudsman
Click here to visit the Behavioral Health Ombudsman of Colorado (BhoCO) website. The Ombudsman Office interacts with individuals and health care providers with concerns or complaints to help them resolve behavioral health care access and coverage and coverage issues.