Universal Contracting Provisions

The BHA is holding space for co-creation of universal contracting provisions before July 1, 2023. These provisions are important in order to properly contract for behavioral health services and set standards for the industry that work for all parties.

There will be several meetings to help get your feedback and opinions on the way that these provisions are created. We will also share information and updates relating to other behavioral health reform efforts in the state.

Providers of behavioral health services, regional accountable entities, managed services organizations, and administrative services organizations are needed, although anyone is welcome.  Anyone working organization with perspectives and experience with contracting, fiscal management, and/or delivering behavioral health services is encouraged to attend. 

What are Universal Contracting Provisions and why do we need them?

Universal Contracting Provisions (UCPs) are requirements that every behavioral health contract for a particular service must contain, regardless of who the contracting parties are, or how many contracts for services exist. UCPs are incredibly helpful in ensuring that minimum standards, resources, and obligations are uniform, consistent, and fair across service providers within the new state care continuum, and that every person in Colorado will be able to access behavioral health care that is meaningful and trusted. 

Review All Frequently Asked Questions

Universal Contracting Provision Meetings and Forums

Pueblo, San Luis Valley and Southeast Region

• When: Thursday, March 24 at 10 am - 12 pm and 1 pm - 3 pm

• Where: Pueblo Rawlings Library, Friends of the Library Room, 100 E Abriendo Ave. Pueblo, CO 81004

• 10am - 12 pm: State-contracted behavioral health providers

  • Register for in-person

  • Register for virtual

• 1 pm - 3 pm: Other behavioral health providers, Regional Accountable Entities, Managed Service Organizations, Administrative Service Organizations, and other stakeholders

  • Register for in-person

  • Register for virtual

Northeast Forum in Sterling

• When: Thursday, March 27 at 11 am - 12:00 pm and 1 pm - 3 pm

• Where: CSU Northeast Regional Engagement Center Large Conference Room

• 11 am - 12:00 pm: state contracted behavioral health providers

  • Register for in-person

  • Register for virtual

• 1 pm - 3 pm: Other behavioral health providers, Regional Accountable Entities, Managed Service Organizations, Administrative Service Organizations, and other stakeholders

  • Register for in-person

  • Register for virtual

Weld County Forum

• When: Friday, March 31 at 10 am - 12 pm and 1 pm - 3 pm

• Where:
  Banquet Hall at Riverside Library & Cultural Center, 3700 Golden St, Evans, CO 80620 - Activity Room

• 10 am - 12:00 pm: State-contracted behavioral health providers

  • Register for in-person

  • Register for virtual

• 1 pm - 3 pm: Other behavioral health providers, Regional Accountable Entities, Managed Service Organizations, Administrative Service Organizations, and other stakeholders

  • Register for in-person

  • Register for virtual

Statewide open provider forum

Monday, April 4 | 3 pm - 5 pm 

Register Here

Support, Training, and Office Hours

BHA Provider Services Help Desk

For general information and/or support questions about our data modernization projects, please email cdhs_bha_provider_support@state.co.us. Please do not send Personal Health Information (PHI) through unencrypted email. The help desk is available during the hours of 8 a.m. - 4 p.m. Monday - Friday.

BHA Tech Office Hours

The BHA technology team has open office hours on the second Wednesday of every month at 1 pm for behavioral health providers, specifically data/admin team members.

When you get when you join office hours:

• News and improvements related to the BHA technology system
• Answers to technology questions from the BHA tech team
• Ideas and tips from others in the field
• Opportunities to further engage with the BHA technology team 

Fill out our Hot Topics Survey to let us know what you’d like to discuss at future Office Hours. 

Join BHA Tech Office Hours

Please email cdhs_bha_provider_support@state.co.us with the subject line “Office Hours” with any access needs we can accommodate during the meeting.

Office Hour Recordings:

• March 15 Video | March 15 Slides
• February 8 Video | February 8 Slides

Central Registry User Guide

The Central Registry user guide assists clinic users in setting up their account, navigating the system, troubleshooting and escalating issues.

Review Central Registry Training Videos

Frequently Asked Questions (FAQ)

Please review the Frequently Asked Questions (FAQs) document for information on the BHA Provider services and CommCare.

System Release Notes

The release notes support users of the BHA Provider Services system in tracking what changes have been made.

Feedback and Support Tickets

Ongoing feedback for the system or supporting processes can be submitted via this feedback form. The BHA team will monitor feedback to inform future improvements to the system. 

The Asana feedback form was created as a way to capture and collect feedback in regard to the Central Registry. It is also now our primary ticketing system to track our processes and feedback for continual improvement.  

The Help Desk will be reviewing, organizing, responding to, and communicating with our Development team about feedback/tickets received. The feedback and tickets we receive play a critical role in identifying areas of the platform that may need improvement.

BHA Provider Services System

The BHA Provider Services system will enable providers to exchange data with the Behavioral Health Administration in service of care for Coloradans. The system is currently in development and is being hosted by vendor Dimagi (maker of CommCare).

The system is being developed iteratively using Agile, a framework for developing software that prioritizes getting working software to of the people that will use it as soon as possible. This enables the team to learn from people using the platform so that they can adjust and improve.

Features of the System

Bed Capacity Tracker

The Bed Capacity Registry will be an online tool that will provide updated (at least daily) information on mental health and substance use disorder treatment capacity at facilities across Colorado. The Bed Capacity Registry will track the availability for mental health and substance use disorder treatment beds and will track which Opioid Treatment Programs are accepting new clients.

The upgraded Bed Capacity Registry will contain features not currently available in the legacy system. This includes an expanded tracking system that will allow users to indicate and see different types of beds currently available. Additionally, the system will be more user-friendly to allow for easier updating. This will aid in the tool being accurate and up-to-date and ensure providers are able to quickly and easily find a bed for their clients.

This feature set will be brought into the system in the future. Visit the current capacity tracker.