Resources for Providers

BHA Hosting Discussions with Providers

The BHA Statewide Programs team will be hosting the convening and discussing:

  • Information and updates relating to crisis services
  • Behavioral Health Administrative Service Organizations (BHASOs)
  • Care Coordination planning
  • Opportunities for ongoing engagement and provider contributions 

Register for a Provider Convening

Past Meetings

Find all past meetings on the BHA Events and Meetings page.

Universal Contracting Provisions

The BHA is holding space for co-creation of universal contracting provisions before July 1, 2023. These provisions are important in order to properly contract for behavioral health services and set standards for the industry that work for all parties.

Download the First UCP Draft

There will be several meetings to help get your feedback and opinions on the way that these provisions are created. We will also share information and updates relating to other behavioral health reform efforts in the state.

Providers of behavioral health services, regional accountable entities, managed services organizations and administrative services organizations are needed, although anyone is welcome.  Anyone working for organization with perspectives and experience with contracting, fiscal management, and/or delivering behavioral health services is encouraged to attend. 

Register for a virtual open forum to discuss UCPs: 

If you cannot attend, please fill out the Universal Contracting Feedback form here.

What are Universal Contracting Provisions and why do we need them?

Universal Contracting Provisions (UCPs) are requirements that every behavioral health contract for a particular service must contain, regardless of who the contracting parties are, or how many contracts for services exist. UCPs are incredibly helpful in ensuring that minimum standards, resources, and obligations are uniform, consistent, and fair across service providers within the new state care continuum, and that every person in Colorado will be able to access behavioral health care that is meaningful and trusted. 

Review All Frequently Asked Questions

Support, Training, and Office Hours

BHA Provider Services Help Desk

For general information and/or support questions about our data modernization projects, please email Please do not send Personal Health Information (PHI) through unencrypted email. The help desk is available during the hours of 8 a.m. - 4 p.m. Monday - Friday.

BHA Tech Office Hours

The BHA technology team has open office hours on the second Wednesday of every month at 1 pm for behavioral health providers, specifically data/admin team members.

When you get when you join office hours:

  • News and improvements related to the BHA technology system
  • Answers to technology questions from the BHA tech team
  • Ideas and tips from others in the field
  • Opportunities to further engage with the BHA technology team 

Fill out our Hot Topics Survey to let us know what you’d like to discuss at future Office Hours. 

Join BHA Tech Office Hours

Please email with the subject line “Office Hours” with any access needs we can accommodate during the meeting.

Review questions asked at past Office Hours in our FAQ document.

Office Hour Recordings:

Central Registry User Guide

The Central Registry user guide assists clinic users in setting up their account, navigating the system, troubleshooting and escalating issues.

Review Central Registry Training Videos

Frequently Asked Questions (FAQ)

Please review the Frequently Asked Questions (FAQs) document for information on the BHA Provider services and CommCare.

System Release Notes

The release notes support users of the BHA Provider Services system in tracking what changes have been made.

Feedback and Support Tickets

Ongoing feedback for the system or supporting processes can be submitted via this feedback formThe BHA team will monitor feedback to inform future improvements to the system. 

The Asana feedback form was created as a way to capture and collect feedback in regard to the Central Registry. It is also now our primary ticketing system to track our processes and feedback for continual improvement.  

The Help Desk will be reviewing, organizing, responding to, and communicating with our Development team about feedback/tickets received. The feedback and tickets we receive play a critical role in identifying areas of the platform that may need improvement.

Upcoming Technology

BHA Provider Services System

The BHA Provider Services system will enable providers to exchange data with the Behavioral Health Administration in service of care for Coloradans. The system is currently in development and is being hosted by vendor Dimagi (maker of CommCare).

The system is being developed iteratively using Agile, a framework for developing software that prioritizes getting working software to of the people that will use it as soon as possible. This enables the team to learn from people using the platform so that they can adjust and improve.

Bed Capacity Tracking

Bed Capacity Tracking Discovery Research

From December 2022 through February 2023, the BHA researched the goals, user landscape, and organizational context of “bed capacity tracking” within Colorado’s Behavioral Health Administration (BHA) technology portfolio. We sought to recommend how a behavioral health capacity tracking system could best improve care coordination and access for the people of Colorado.

You can review the results of that research below:

Watch a video presentation of the research findings

Read the research findings presentation

Review research findings document

This research is currently being implemented and built within the BHA technology portfolio. We will provide updates here as available. Visit the current capacity tracker.